Closing keynote from the ‘Agile Riga Day 2012’ conferenece.
« How do I make my managers more Agile? »
« How can I convince developers to educate themselves? »
« How can I make customers more cooperative? »
« How do I start a European network of Agile and Lean practitioners? »
When transforming organizations and other social systems people usually encounter obstacles. And these obstacles very often involve changing other people’s behaviors. Of course, we cannot really _make_ people behave in a different way. We also cannot really make people laugh, and we cannot really make people happy. But… we can certainly try!
This session is about Change Management 3.0. It is a new change management « super model » which views organizations as complex adaptive systems and social networks. The Change Management 3.0 supermodel wraps various existing models (PDCA, ADKAR, Adoption Curve and The 5 I’s). It lists a few dozen hard questions that can help people in their attempts to change the behaviors of other people in an organization and beyond. No matter whether you are a manager, Scrum Master, Product Owner, software developer or writer, anyone will find it useful to know how to change the world around them.